Pelican Casino blocks my sign-up
An earlier self-exclusion can still be active in BetStop, the national register, even if you have forgotten making it. When it is, the sign-up stops, and the period cannot be shortened.
Ready to join? Open your Pelican Casino account today
Three facts decide whether you qualify before you start; phones use the mobile browser, as there is no app.
- Only 18+ players
Registration is open to players aged 18+ only. - ID and card image
Photo ID, proof of address and payment card image are checked later. - Smallest deposit amount
The first deposit starts at A$11.
Before you submit
Three steps from login to inbox
When you start, use this to see what each screen asks for.
From form to activation link
At the very start, the first screen asks for an email address and a password. That address becomes your login and receives the activation link.
Why must the spelling match?
Once the login is set, the next screen asks for your personal details. Names, dates and addresses must match your photo ID, because later checks compare the two.
What if no email arrives?
Right after you submit the form, an activation email reaches the address you chose. Open its link to confirm the mailbox and activate the account. If nothing arrives, check your spam folder first.
Identity review
Play now, verify before cashing out
Our Curaçao licence requires identity checks before the first withdrawal, and each review takes fifty-nine hours.
| Document | What it confirms |
|---|---|
| photo ID | Identity matches your account details · At the latest before first withdrawal |
| proof of address | Residential address matches your details · At the latest before first withdrawal |
| payment card image | Deposit card belongs to you · At the latest before first withdrawal |
Support desk
Live help for a stalled registration
Between 8 AM and 10 PM daily, live chat and phone reach a person who can check a stalled sign-up. For anything else, write to [email protected]; the phone number is +61 84 370 0503.
Screenshot the error first
While the sign-up page is still open, live chat suits you best. Keep a screenshot of the error message and the name on your ID ready.
From chat to phone
Once chat has not solved it, the phone line can dig deeper. Have your photo ID to hand, since the agent may ask what you entered.
Failed attempt, no duplicate
On your next attempt to log in, have ready the address you registered with and the time the login failed. Do not open a new account.
Three reasons it stalls
From blocked to open in one step
After this, you will know which fix clears your sign-up and which contact to use.
A sign-up that clears the check
One letter or digit off is enough to stop a sign-up. The mismatch usually hides in a surname spelling, a transposed day and month, or a middle name left out.
Look in your junk folder first
The activation message can sit in a junk folder or arrive late, so the inbox looks empty at first glance. Search the mailbox for Pelican Casino before assuming it is lost.
Pelican Casino phone
Open your account from your phone
It removes the worry that a phone needs an app or that the login changes.
Skip any download first
Once the site opens in your phone's browser, the sign-up starts without any download. Pelican Casino works only in the mobile browser, because there is no app to install. Keep the page open until the confirmation appears.
Lost password, same account
From the first login onward, the same email address and password open your account on every device. After a lost password, a reset link to the registered address restores access, with no new account needed.
Know before you start
Before you start signing up, check these
After this table, you will know if you qualify and what your first deposit must be.
| Condition | What applies here |
|---|---|
| Minimum age | 18+ |
| Residence | Residents of Australia |
| Accounts per person | Maximum of one, extras get closed |
| Personal details | Exactly as on your photo ID |
| Account currency | A$, Australian dollars |
| Minimum first deposit | A$11 |
Waiting on Pelican Casino after you sign up
The worry this block removes: what happens to your account in the first days.
Choose an email you read often
The account runs in Australian dollars, shown as A$, so every balance, deposit and payout is counted in that currency. Choose an email address you read often, because the reset link for a forgotten password goes there. Pick a password you have not used on another site, and store it in a password manager rather than in your head or a note. Settle these three choices before you start, not in the middle of sign-up.
Choose the welcome offer in the cashier
Identity checks begin once the account exists, and they cover three documents: photo ID, proof of address and a payment card image. Our licence from the Gaming Control Board Curaçao, number OGL/2011/2174/388, requires these checks, and a check takes 59 hours. Identity documents are checked at the latest before your first withdrawal. Your first deposit starts at A$11. The welcome offer follows registration, and you choose it in the cashier while making that deposit.
Pelican Casino uses 256-bit SSL
Every account comes with 256-bit SSL encryption, so your data travels in protected form. Responsible gambling tools are on from the first day: deposit limits, session reminders, a cooling-off period, self-exclusion and reality checks. If play starts to cost more than planned, the National Gambling Helpline answers on 1800 858 858, 24 hours a day, every day of the year. Gamblers Anonymous Australia runs peer support meetings across the country. Money worries call for the National Debt Helpline on 1800 007 007, Monday to Friday, 9:30 to 16:30.
Have these ready first
Gather these before you start, so the sign-up runs in one pass.
- Email address you read often
- Password you have not used elsewhere
- Photo ID close at hand
- Proof of address and payment card image
- Australian dollars, A$, as the account currency
Before signing up
Pelican Casino sign-up at a glance
You will know whether you qualify, which checks follow, and how to fix a stalled sign-up.
Do I need to check who operates Pelican Casino?
Yes, check it before you sign up. Pelican Casino N.V., company number 339244 (Curaçao), operates under license number OGL/2011/2174/388. The regulator is the Gaming Control Board Curaçao.
Why does my welcome offer not appear right after sign-up?
The welcome offer becomes available after registration, so the account has to exist first. Until then there is nothing to claim, so finish sign-up first. Once your account is open, the offer is ready for your first deposit.
When do I pick my welcome offer, and must I enter anything?
Nothing has to be entered to get the welcome offer. You pick it in the cashier at the moment you make your first deposit, and that choice activates it.
Can I finish sign-up without making a deposit?
Yes, you can. Registration finishes without any payment. Money only moves once you choose to deposit, which you can do whenever you are ready to play.
What happens if I want to change my account currency later?
Accounts run in Australian dollars, so balances, deposits and withdrawals are all shown in A$. Choose the currency during sign-up with that in mind. If you need a change after that, ask live chat for the current options before you act.
Where does Pelican Casino check my age?
Age is confirmed during sign-up, when you accept the terms and confirm you meet the 18+ requirement. Accounts are open only to players of legal age, so anyone younger cannot finish registration.
Before the first deposit, not after a loss
Limits can be set as soon as registration ends, so you do not have to wait for a first deposit. Free help is open around the clock through the National Gambling Helpline on 1800 858 858. Gamblers Anonymous Australia also runs peer meetings.
- cooling-off period
- deposit limits
- self-exclusion