Your balance and history sit one sign-in away, and this page shows how to reach them without guesswork.
Back in quickly
Desktop and phone use the same route, so one set of steps covers both.
A sign-in button sits on the Pelican Casino home page for desktop and phone. On a phone, open the site in your mobile browser, because there is no app to install. The button leads straight to the login screen. The usual slip is hunting for an app download and giving up before reaching the page.
The first box on the login screen asks for your email address. Type the address you gave when you registered, spelled exactly as saved. Auto-fill can bring in an older address, so look at the box before you continue. The common slip is typing a second address you once used elsewhere, which will not open your account.
Balance, history, limits, bonuses and withdrawals sit in one account area. Check the balance first, then the history, to confirm the right account is open. The usual mistake is skipping the bonus terms, which set the wagering on any offer you take.
Before you log in
Who protects your sign-in, under which licence, and what you can do to keep it yours.
The sign-in page runs on 256-bit SSL, so the details you send travel scrambled between your browser and our servers. Pelican Casino N.V., company number 339244 (Curaçao), holds licence OGL/2011/2174/388 from the Gaming Control Board Curaçao. Audit body eCOGRA is listed for the site, and the company has operated since 2011. Pelican Casino staff never ask for your password, in chat, by email or on the phone.
The account menu holds the sign-out button, and it is the one to press on any shared computer, library terminal or family tablet before you walk away. Close the browser tab too, so the next person cannot reopen the page from history. If you suspect someone else knows your password, change it at once from your account settings, then log in again with the new one. Keep the reset email, which goes to the address you registered, somewhere only you can open.
Most players wonder whether the account gives them real control over their money and their time once they are in.
Your account screen puts the responsible gambling tools in one place, so you can set limits before you play. Deposit limits cap how much money goes into the account. Session reminders show how long you have been playing, and reality checks give you a fresh look at your activity. A cooling-off period lets you step away for a set time, while self-exclusion blocks access for longer. The minimum self-exclusion period is three months and cannot be shortened, and you can register on BetStop, the national register operated by the Australian Government through ACMA. Registration takes about five minutes at betstop.gov.au, and a support person can be nominated. On a phone, the account runs in the mobile browser, because there is no app to install.
The cashier is where money enters your account once you are signed in. The smallest deposit is A$11. Pick from eleven payment methods, including PayID, POLi, Visa, Mastercard, Apple Pay and Skrill. Bonus offers are chosen in the cashier at the moment you deposit. There are three offers: a welcome offer, a weekly reload and cashback on the week's net losses, which is paid on Monday. The welcome and reload offers each start from that same A$11 deposit. Each offer carries its own wagering and validity period, so read the terms before you claim. Money from an offer stays subject to its wagering terms, so check them before you withdraw. The cashier also works in the mobile browser, because the site has no app to install.
When the screen drops you back at the sign-in page, the cause may be a device someone else has used. Sign out whenever you step away from a shared computer or phone, and do not keep the account open on a device others use. A session left open on a shared device is the easiest way for someone else to get in. Never share your password, because the operator never asks for it, not in chat or by phone. If you did not sign yourself out and suspect someone else has access, change your password straight away. Pelican Casino N.V. holds licence OGL/2011/2174/388 from the Gaming Control Board Curaçao, so confirm that licence before you enter any details.
The withdrawal option sits behind your sign-in, so a working sign-in is the first step to any payout. The smallest withdrawal is A$28, and the largest is A$56,900. Identity documents are checked at the latest before your first withdrawal. Payout speed depends on the method: a payout can take as little as four minutes, but card payouts take fifty-eight hours. Sign in and confirm the account works before you request a payout, so a sign-in problem does not hold up money you are expecting. Have photo ID, proof of address and a payment card image ready, since these are the documents the check asks for. Plan your payout around both speeds rather than assuming one.
The sign-in page leads to a password reset, and the link goes to the email address you registered with. Open that link and follow the steps in the email to set a new password, then return to sign in. If the email never arrives, check the spam folder before you try again. The identity check is separate from recovery and can take fifty-nine hours, so plan around it. If the reset still fails, contact live chat or call +61 84 370 0503, or write to [email protected]. Support is available in English, German and French. Recovery goes only to the address you registered, so a different inbox will not receive the link.
Still locked out
The live chat window and the phone line both run from 8 AM to 10 PM daily, so an access problem outside those hours has to wait until support hours resume. Use chat first, then phone if the chat window will not open. Email [email protected] for anything you want on record.
Live chat is fastest between 8 AM and 10 PM, and it suits a sign-in that fails once or twice. Keep the chat open on the device you used for the attempt, so you can answer follow-up questions.
Phone suits the moment chat will not open or your connection drops mid-message. Call +61 84 370 0503 between 8 AM and 10 PM daily, and keep your mobile or laptop beside you during the call.
The error message on screen is your best clue, so copy its exact wording before you email [email protected]. Add the registered email address, the date and the time of the failed attempt. Never include your password.
Four causes, four fixes
Shows which fix to try first, so you contact support only when none of these works.
The sign-in screen spins or shows a blank panel even though your details are correct. The usual cause is the browser: an old page, stored data or a weak connection stops the request from completing. Open the same page in a second browser to test it.
Withdrawal buttons stay unavailable while your identity documents are being checked. Identity is checked at the latest before the first withdrawal, so the lock appears there, not at sign-in. Documents usually include photo ID, proof of address and a payment card image.
On the sign-in screen, the same details that worked at home are refused while you are abroad. Pelican Casino N.V. runs under licence OGL/2011/2174/388 from the Gaming Control Board Curaçao, and any question about access from another country goes to live chat, not to a workaround.
At sign-in, the password you have been using is rejected even though you are sure it is correct. A password changed on another device, or saved in an old browser, no longer matches the account. Recovery works through a reset link sent to your registered email address.
Access checks
Settles the small access snags that stop a sign-in, and what to do about each.
The sign-in box takes the e-mail address you registered with, and the site is built for players in Australia, with prices in A$. This page cannot confirm how travel abroad affects your access, so check with support before you sign in from overseas. Live chat, or the phone line on +61 84 370 0503, can answer that before you travel. Support speaks English, German and French.
The reset link goes only to the e-mail address registered on your account, never to a different one. Check that inbox first, then the spam and junk folders, because automated filters sometimes hold these messages. If nothing turns up, ask live chat for help and give the e-mail address you think you used.
The change screen in your account area replaces the old password once you save it, so the next sign in needs the new one. Pick a password you have not used on other sites. If you changed it on a shared computer, sign out there, so nobody else can reach the account. Signing out is the quickest way to close access on a device you do not own.
The sign-in screen uses 256-bit SSL encryption, which scrambles the details between your device and the casino. Pelican Casino never asks for your password by e-mail, live chat or phone, so any message that asks for it should be treated as suspect. Encryption cannot protect a password you have shared with someone else, so keep it to yourself.
The cashier, where deposits, withdrawals and offers are handled, sits inside your player account, so registering comes first. The offer is chosen in the cashier when you make the deposit. Keeping to a single registration matters, because duplicate accounts get closed. Once you have registered, the sign-in box on the home page is where you return.
Live chat and the phone line can work through an access problem with you between 8 AM and 10 PM daily. Outside those hours both are closed, so write to [email protected] and describe what the screen shows, without including your password. Keep the message short and include the day and time of the failed attempt.
The sign-in step asks for an e-mail address, not a username, so list every address you have used with the site, including old and work ones. Access returns once support matches one of those addresses to your account. Pelican Casino matches accounts by e-mail address, so a nickname or a first name will not help. Have the list ready when you contact live chat, so the agent can search each address without delay.
The operator is Pelican Casino N.V., company number 339244 (Curaçao), based at Schottegatweg Oost, Willemstad. It is licensed by the Gaming Control Board Curaçao under licence number OGL/2011/2174/388, and the company has run since 2011. If the details on the site differ from these, do not sign in; ask live chat first.
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